SHIPPING & RETURNS
We stand behind every piece we make. If something's wrong, we make it right — no exceptions.
Order Placed
Your order is confirmed and enters our processing queue immediately.
1–3 Days
Processing and quality check before dispatch. Every order is verified.
Shipped
You receive a tracking number by email. Your package is on its way.
5–10 Days
Estimated delivery window from dispatch, depending on your location.
Shipping
All orders are processed and shipped within 1 to 3 business days after purchase confirmation. Once dispatched, delivery takes between 5 to 10 business days, depending on your location.
International Shipping
We ship to multiple countries worldwide. Delivery times may vary depending on the destination.
100% Refund Guarantee
If your order arrives with any manufacturing defect or production-related issue, we guarantee a full refund — no questions asked.
What Counts as a Manufacturing Defect?
A manufacturing defect is any issue present in the garment before it was used. This includes, but is not limited to:
- Visible damage to the fabric upon arrival
- Broken or faulty stitching that compromises the garment
- Incorrect sizing delivered compared to what was ordered
- Missing parts such as non-functioning zippers or missing drawstrings
- Any fault clearly resulting from a production or quality control error
Normal wear and tear, washing damage from not following care instructions, or damage from improper use are not covered.
How to Request a Refund
Contact our support team at support@aeth.pt with the following:
Order Number
Found in your confirmation email.
Description
A brief, clear description of the issue with the item.
Photos
Photos of the defect so our team can assess the issue quickly.
Our team will review your case within 2 to 3 business days. If the defect is confirmed, your full refund will be processed immediately.
Size Exchanges
If you ordered the wrong size, please contact us to arrange an exchange.