CONTACT US
At AETH, every customer is part of the community. Our support team is here to make sure your experience matches the quality of our products.
We're Here for You
At AETH, we don't just sell sportswear — we build a community. Every person who wears AETH is part of something bigger, and that means we take our responsibility to each and every customer seriously.
We believe that great customer support is not a feature — it's a standard. The same attention we put into crafting every garment is the same attention we give to every message we receive. No ticket gets ignored. No issue goes unresolved.
24–48 Hour Response
We aim to respond to every email within 24 to 48 hours on business days. During high-demand periods such as new drops or sales, it may take slightly longer — but every message gets answered.
What Can We Help You With?
Our support team is equipped to assist you with a wide range of topics. Here are the most common reasons our community reaches out:
Order Tracking
Not sure where your package is? Send us your order number and we'll track it down right away.
Sizing Help
Not sure which size to pick? We'll guide you through the size chart for the specific product you want.
Returns & Refunds
Received a defective item? We guarantee a full refund for manufacturing defects.
Product Questions
Want to know more about materials, care instructions, or the fit of a specific piece? We're happy to help.
General Inquiries
Brand questions, collaboration ideas, feedback — we're open to it all.
Size Exchanges
Ordered the wrong size? Contact us as soon as possible and we'll do our best to help.
How to Reach Us Faster
When you email us, include as much detail as possible. Always include your order number for order-related questions, and attach photos of any defect so we can assess it immediately without back-and-forth.
Is There a Physical Store?
AETH is currently an online-only brand. This allows us to focus entirely on product quality, the digital experience, and reaching our community wherever they are in the world.
Every AETH customer is more than a transaction. You're part of a growing community of people who train hard and refuse to settle for average. Our support exists to protect that standard.